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Really? You think I don't know how to access my own account? IT DOESN'T tell me what I need to know. I just received an email with a screen shot of my account. I think IPIC is just hoping there are others like me that don't know.

I have many grocery store rewards, clothing stores, gas, Starbucks and they ALL tell you when they expire. But, seriously, what reward program is out there that doesn't even tell you under your account info the DATE when they expire.

I emailed customer service and found out that they 'expire.' Okay, maybe it was in your FINE print. Lastly, I had a bunch of points that all of a sudden disappeared. Now, you are making me miss it, because you want your tip. If you are lucky, they have a lighted pen, but if you're not, your rummaging through your purse for cash or a credit card, etc. The servers are often late, or forget stuff, yet 15 minutes after they bring the food, they are hovering over us with a flashlight at times, waiting for you to pay the check.

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We sent an email to customer service and a couple times they did give us a couple free tickets. First, the food was good in the beginning, but the last number of times, food was cold, or the server would forget something, waiting 20 minutes for ketchup or water, warm beer, I can go on and on. it has really declined in service and quality. We saw many, many movies here, but lately, probably the past couple of years or so. There was a 'grand opening' that we were invited to and we loved it. Let me first say, we have been going to IPIC since the day they opened. These 2 kids (servers) were drowning and no one was throwing them a life preserver. I am completely disappointed in how management takes care of it's clients and employees. It took him another 5 min to drop our check, I asked him to wait so I could give him my CC to run so I wouldn't have to wait another 5 min. The server did not come back till we had finished eating what we could choke down. I was in the restaurant/bar industry for 18 years and I could not believe how poorly this place is run. My turkey sliders were dry, the truffle fries were cold, my husbands flatbread had no flavor whatsoever. That is almost an hour from when we arrived. No customer interaction but at least he was keeping the dining area clean. Manager #4 comes out onto the dining floor and starts busing tables, taking out the trash etc. He did, not 1 min later a server came up and asked my friend if she wanted a drink. No one came to our table, I advised my friends who had already been sitting at our table for 10 min to just go to the bar. Our friends came in and decided to join us for a drink. Another couple came in while we were there, sat at the table for 10 min and no one approached they left as well. We gave him our entire order and he brought it to one of the servers.The high top next to us had a couple sitting for 20 min and noone came to help them so they left.

He did come to the table about a minute later. I waited 2 min and approached manager #3 and he said I will be right over. Mind you we arrived at 5:55pm I don't like to be rushed and wanted plenty of time to get a round of drinks and use the restroom after we ate.

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I walked back up to manager #1 and said no one has come to our table now and our movie starts at 7:15. Manager #3 was taking to the 2 waitstaff and I believe he wanted to help, but did not, like he wasn't equipped to serve drinks or food. But I saw Manager #2 behind the bar sweeping and cleaning glasses, manager #1 was talking into her head set and just walking around. Fast forward another 15 minutes (20 total so far) still no server. We were there 5 min before manager #1 came by and gave us menus, stated that a server would be right with us. staffed up for the occasion, they did staff up in the management department. That being said you would think that management would have. Mind you that movie just opened on the Friday 1/24. My husband and I went to IPIC on Saturday 1/25 to grab a bite to eat and see The Gentleman. Restaurants for Special Occasions in South Barrington.Late Night Restaurants in South Barrington.Breakfast Restaurants in South Barrington.Best Grilled cheese in South Barrington.Vegetarian Restaurants in South Barrington.Mexican Restaurants in South Barrington.Japanese Restaurants in South Barrington.Italian Restaurants in South Barrington.Gluten Free Restaurants in South Barrington.American Restaurants with Private Dining in South Barrington.American Restaurants for Large Groups in South Barrington.American Restaurants for Families in South Barrington.Hotels near (RFD) Greater Rockford Airport.